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We’re here for LA County Wildfire victims
Let’s move forward together.
The devastating wildfires have upended lives, homes and neighborhoods. Our thoughts are with everyone who’s been affected.
Metro is here to support Los Angeles County as we navigate the road to recovery together and will continue to do everything in our power to help our region rebuild stronger than ever.
To help you get back on your feet, Metro is modifying the eligibility requirements for our reduced fare and discount fare programs, making it easier for you to access essential resources, recover and rebuild.
Program Benefits
1. Free pass for first 90 days
A 90-day pass for unlimited free rides can be used on any participating transit system.
2. Get 20 free rides every month
After your first 90 days, 20 free regional rides will automatically be added to your TAP card every month for the duration of the program.
3. Save with fare capping
After 20 rides have been used, you can pay for each ride by adding Stored Value to your TAP card. Ride for free after three rides in one day and 11 rides in a week.
*LIFE extension program benefits expire 6 months after enrollment. Those enrolled in the LIFE extension program may be eligible to be enrolled in another reduced fare program after their benefits expire.
How to Enroll
You can submit an application for the LIFE extension program benefits two ways.
Online
Submit an online application and your request will be processed within 5-7 business days. In the meantime, you’ll receive a 30-day digital pass (valid on Metro only) to use immediately while your TAP card with full program benefits is being mailed to you.
In-Person
Metro staff will be on hand with applications at resource centers throughout Los Angeles County. Once submitted, your request will be processed within hours. A pre-loaded TAP card with a 30-day pass (valid on Metro only) will be given to you to use immediately while you wait for full program benefits to be loaded to your card.
Here’s where we’ll be:
- Through February 28, 10am to 5:30pm: Altadena Resource Center, 540 W. Woodbury Rd, Altadena, CA 90001.
Check back often; locations are being updated regularly.
(Here is a new interactive map of evacuation and resource centers near our bus and rail system. We’ll update the map as we get new information.)
Frequently Asked Questions
All those impacted by the fires, whether you lost your home, employment, or other economic opportunity, are eligible for reduced fare and discount fare programs on Metro.
In-Person: Enroll at specific locations throughout LA County. Once you complete an enrollment form you are given a TAP card that is ready to be used, immediately.
Online: Enroll online here.
Please note it takes approximately 5-7 business days to process applications. We are providing 30-day passes (valid on Metro only) to cover the waiting period
There is not a specific application deadline currently. We will provide notification a week in advance of enrollment closing.
As a current LIFE member, you qualify for an additional 90-day pass. Be sure to enter your current LIFE TAP card number when you submit your application.
Metro offers bus, rail, Metro Bike (bikeshare) and Metro Micro (rideshare) services as well as connection to partner transportation service providers throughout LA County.
Learn more at How To Ride
Trip-Planner makes it easy to plan your trip and find the route that works best for you.
Track service alerts on our website or via social to get up to the minute information on service
changes.
Track schedules and arrival times in real-time here.
Metro has dedicated staff, rider tools and resources all meant to help keep you safe.
Learn more about safety on Metro.
Your free rides can be used on Metro’s on-demand rideshare program, Metro Micro. Metro Bike and Metro Parking do not accept the free rides as payment.
Metro provides resources and tools to make our system useable for Metro customers with disabilities. Learn more about our system accessibility.
Metro buses accommodate all types of wheelchairs; the mobility device must fit on the ramp and be able to maneuver to the wheelchair securement area. Operators will assist customers using a mobility device when boarding.
Metro rail stations are accessible to persons in wheelchairs, either with walkways/ramps or elevators from the street to platform. Check online for elevator outage alerts.
The pre-loaded or digital 30-day pass is valid only on Metro. After your application is processed, the 90-day pass and 20 free monthly rides can be used for participating transit operators, including Pasadena Transit once they resume collecting fares.
