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We want to be your ride.
We know we have to earn it.
We promise to listen to you, learn from you, and improve for you.
At Metro, we’re working hard to improve your customer experience.
This website highlights some of the ways we’re fulfilling our promise to you.
We're listening.
We hear you through surveys, social media posts and daily conversations.
In our 2022 rider survey, Metro received over 10,000 responses.
We're learning.
The more we engage with you at every stage of your journey, the more we learn.
At Metro, we’re actively listening and taking action to earn your ridership, and we understand our customers are concerned and frustrated about safety, cleanliness, comfort and reliability.
We're improving.
Here’s what we’ve put into action based on what you told us.
We know we need to:
Make it safe
Spotlight: Transit Watch App
See or experience something that needs our attention? The LA Metro Transit Watch app is a quick, easy and anonymous way for you to directly connect to Metro Security anytime. Use the app to report suspicious activity or safety issues.
Make it clean
We’re working on:
- More Frequent / Deep Cleaning
- Vinyl Seat Replacements
Spotlight: Enhanced Cleaning Activities
From more frequent end of line cleaning on our subway lines to midday bus layover cleaning to cleaning our ancillary station areas, we have been increasing our efforts to make our facilities and vehicles clean for you.
Make it comfortable
Spotlight: Bus Stop Improvement Plan
Creating better, cleaner and amenetized bus stops is defined as a goal to improve customers’ experiences. Check out our bus stop program resources and learn more about how we’re working with our city partners to address bus stop improvements.
Make it reliable
Spotlight: More Bus Lanes
We’re working toward our goal of implementing bus lanes across Los Angeles County. Check out our latest opened lanes on: Venice Blvd from Inglewood to Culver (Metro Line 33) and La Brea Blvd between Olympic and Sunset (Metro Line 212).
Make it easy
We’re working on:
- Bus Stop E-Paper Real-time Info
- Customers with Disabilities Employee Education
Spotlight: Need to Contact Us?
If you lost an item on our vehicle or need going Metro for your next trip, check out our Help & Contacts page. You can call or visit us in person to get your Metro related questions answered.
Connect with us.
Together, we can make a difference.
Download our CX Plans.
As seen in the 2020 and 2022 Customer Experience Plans and the improvements we have already made, your feedback has already shaped how we work.
