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Metro is committed to supporting employees impacted by the Los Angeles wildfires. Below, you’ll find resources and information to help you navigate this challenging time.
Employee Support Services
Helping Employees Access Resources (HEAR) Office
Dedicated to providing resources and support to Metro employees.
Contact: HEAR@metro.net | (213) 922-2470
Employee Assistance Program (EAP)
Free, confidential support for you and your immediate family.
Available: 24/7
Contact: (877) 335-5327
Guidance Now
A confidential, 24/7 program that offers support and resources to help people deal with personal and work-life challenges.
Health Insurance Carrier Resources
Family, Community, and Mental Health Support
Family Assistance Centers
- Support for those searching for missing family members. Locations:
- Cheviot Hills Recreation Center: 2551 Motor Ave., Los Angeles, CA 90064
- Pasadena Convention Center: 300 E Green St., Pasadena, CA 91101
- Contact: (800) 675-5799 | redcross.org
Childcare Assistance
- The YMCA offers free childcare and activities for displaced families and essential workers. Registration: Visit the YMCA website.
- Los Angeles Unified also provides telehealth mental health services for children. Visit lausd.org for details.
- LA County Department of Parks and Recreation is hosting FREE Care Camps for youth impacted by the fires through January 31. For more information on locations or to register your child, visit the department’s Care Camp website.
Mental Health Support
- LA County provides 24/7 confidential support: (800) 854-7771
Financial and Basic Needs Assistance
Emergency Financial Assistance
- 2-1-1 LA: Dial 2-1-1 or visit 211la.org.
- Mutual Aid Los Angeles
- FEMA Registration: Visit DisasterAssistance.gov or download the FEMA app.
Natural Disaster Relief Loan
- Northrop Grumman Federal Credit Union is offering its members a Natural Disaster Relief Loan. For more information, visit their website.
Food Assistance
- Locate a pantry via the LA Regional Food Bank.
How You Can Help
Helping Metro Colleagues
- LA Metro Wildfire Relief Assistance Fund – Every dollar you donate goes directly to Metro employees whose homes were lost in the fires. Donate now
- Donate Your Time Off with Pay (TOWP) – If you’re a non-represented or AFSCME employee, you can support colleagues by donating your accrued leave hours in accordance with the Time Off With Pay Policy (HR 16)
Union-Specific Resources
ATU Members
- Contact your shop steward for relief fund details.
SMART Members
- Contact the SMART Union Office at (626) 962-9980 for catastrophic relief. Submit the required application and claim information for assistance.
TEAMSTERS Members
- Visit the Teamsters website for updates.
Union Health & Welfare Trust Funds:
- TCU – Benefits Program Admin: (562) 463-5000
- ATU-MTA Health & Welfare Fund: (213) 922-1266
- SMART-MTA Trust Fund: (626) 963-1762
- Northwest Administrators: (800) 872-5439
