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Rider Safety Tips

Traveling on LA Metro’s buses and rails can be a smooth experience when you know what to expect and how to stay safe.

Here are some tips and guidelines from a rider’s perspective—covering everything from waiting for your ride to reporting concerns.

Two young woman riding on Metro Bus vehicle.

Rider Safety Best Practices

  • Plan Your Trip

    Use the Metro Trip Planner or a transit app to check schedules in advance.
  • Get the Transit Watch App Now
    Be prepared to report a concern by downloading the Transit Watch app in Advance
  • Arrive Early
    Give yourself enough time to board safely.
  • Stay Alert
    Keep an eye on your surroundings and trust your instincts if a situation feels off.
  • Report Concerns
    If you see something, say something. Not sure what or how to report? Here’s a guide.

Transit Etiquette

  • Board and Exit Politely
    Let passengers exit before you enter, and avoid blocking doors or aisles.
  • Mind Noise Levels
    Use headphones for music or videos, and speak at a moderate volume on phone calls.
  • Keep Aisles and Seats Clear
    Store personal items so others have space to sit and stand comfortably.
  • Offer Your Seat
    to those who need it more, such as seniors or persons with disabilities.
  • Follow the Code of Conduct
    Adhere to posted guidelines—no smoking, no drugs or alcohol, and be respectful of fellow riders.

Personal Property Protection Tips

  • Secure Your Belongings
    Keep purses, backpacks, and bags zipped and close to you. Avoid displaying valuables, such as cash or electronics, in plain view.

  • Stay Organized
    Have your TAP card or fare ready before boarding to reduce time rummaging through your wallet or bag.

  • Remain Aware
    Even while on your phone or reading, remain aware of what’s happening around you so you can respond if something seems off.

FAQs

1. What if I’m unsure whether something should be reported?
Metro riders are our most numerous eyes and ears—if you notice something that doesn’t seem right, report it. Reporting concerns helps keep the system safe for everyone. For non-emergencies:


More on what do report and how to do it.

2. What should I do if someone harasses me or others?

Harassment is not permitted on Metro. If someone harasses you or others on Metro, first try to move to a safer area, such as near the train or bus operator or a well-lit, populated section. In an emergency, call 911 or use emergency intercoms available on trains and platforms. In a non-emergency, report the incident to Metro police or staff, or through the official reporting system.

3. How can I stay safe while waiting for the bus or train?

Stay alert, wait in well-lit areas near other passengers, keep belongings secure, and report any suspicious behavior to Metro staff or police.

4. How can I travel safely at night?

To travel safely at night, stay in well-lit areas, be aware of your surroundings, ride in the front car near the operator or sit near the bus driver, and report any concerns to Metro staff or police.

5. How do I use the Transit Watch App?

Download the Transit Watch App to report safety concerns anonymously, share details with Metro security, and receive important alerts in real time. It’s best to have it installed on your phone before you need it.