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Everyone Deserves a Safe Metro
We are deploying more security officers, ensuring people on the system are there to ride, and addressing issues of untreated mental illness and drug abuse with partner services.
Here’s what we are doing.
Support Teams
Metro’s transportation system is safeguarded through a comprehensive plan involving multiple security personnel. The key components of this strategy include:
Law Enforcement Partners: Metro buses, trains, and stations are regularly patrolled by law enforcement officers who maintain a visible presence to deter crime and respond quickly to incidents.
Metro Transit Security Officers: These officers enforce the code of conduct and fare payment across the transit system, ensuring compliance and maintaining order.
Metro Ambassadors: Serving as additional support for riders, Metro Ambassadors assist passengers with various needs and report any issues they observe, contributing to a safer and more pleasant transit experience.
Safe Spaces
We are constantly working to improve the safety, cleanliness, and comfort of the Metro system. This includes various enhancements and measures such as:
Security Cameras: Installed across the system to monitor and deter criminal activity.
Lighting: Improved lighting at stations and on buses to ensure visibility and safety.
Fare Gates: Implemented to ensure fare compliance and reduce fare evasion.
Elevators and Escalators: Regular maintenance and upgrades to ensure reliability and accessibility.
Bus Operator Barriers: Installed to protect bus operators and enhance their safety while on duty.
By investing in these areas, we aim to provide a safer and more pleasant experience for Metro employees and riders.
Social Challenges
Metro is dedicated to addressing homelessness, untreated mental illness, and drug abuse within the transit system. To achieve this, we work with County, City and Regional Agencies to implement a care-based approach through various initiatives:
Homeless Outreach Partners: Collaborating with organizations that specialize in providing support and resources to homeless individuals.
Department of Mental Health: Partnering with mental health professionals to offer assistance and intervention for those with untreated mental illness.
Staff Training: Equipping Metro staff with the necessary training to effectively and compassionately handle issues related to homelessness, mental illness, and drug abuse.
By integrating these efforts, Metro aims to create a safer and more supportive environment for all passengers.
Staying Safe
Metro is working to keep you safe, and here are some of the steps you can to ensure your safety while riding, including following Metro’s Code of Conduct.
Report Issues
If you see something, say something using the TransitWatch app or calling 888.950.SAFE. For emergencies call 911.
Be Aware
Stay alert, avoid distractions like your phone, keep an eye on your belongings and look out for your fellow riders.
Choose Safe Spots
Stand or sit in well-lit areas near other riders. Locate emergency intercoms in trains, on platforms and near entrances.
